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Karmel shuttle5/17/2023 Infants without a proper restraint seat will be denied service and full charge will remain.Ĭan accommodate 8-10 pieces of luggage. It is the responsibility of the parent or legal guardian to bring a child restraint/safety seat. Please be aware that we DO NOT provide child restraint/safety seats as there are several types and designs that are specifically designed to meet each childs age, weight and height variables. Infants must have an infant carrier and are not permitted to be held. Please indicate the total number of children traveling. Infants and children are NOT permitted to ride on the lap of another passenger! Each passenger must have an assigned seat and seat belt.including infants. Passengers will be provided with a vehicle #, license plate #, vehicle description. Karmel Shuttle will send an 9 passenger van or an SUV. This reservation is for up to 9 passengers. Note: This is a 1 to 9 passenger PRIVATE VEHICLE service. ***RESERVATIONS MUST BE CONFIRMED AT LEAST 48 HRS PRIOR TO ARRIVAL*** Go elsewhere.Private Vehicle Long Beach Airport Shuttle Transportation to or from Huntington Beach Hotels. I booked my reservation through Super Shuttle who contracted this dumpster fire of a company so I didn’t have a choice, but you do. I don’t usually leave reviews, and I especially don’t leave reviews when I have bad service. I ended up booking an Uber x3 the price so we could attempt to still make our flight. I tried to call dispatch several times and no one answered. As for the ride from the hotel to the airport, I can’t provide any feedback because THEY DIDNT SHOW UP. After demanding a new driver, we were finally picked up after waiting in front of the airport for an hour and a half. I called dispatch and they verified that my driver picked up another family. When we arrived at LAX they kept putting us off saying “10 more minutes.” When they finally did arrive I approached the driver, gave him my name, and then told me he wasn’t my driver and let another family bargain for a ride instead. They don’t care about you, your safety, or even that you made a reservation with them. If you have a large family definitely worth it!ĭO NOT trust these people. Driver went above and beyond and got us for no additional! He was an angel, after such a distressing experience!!! I cant even begin to explain how thankful we are for him and for what Karmel agreed to do for us! I Would recommend, but do plan on spending more than you would for uber. Originally dispatch agreed if I would pay and additional $150 that I did not have, on top of the $199, I had already paid for the scheduled trip. Long story short, after much pleading and explaining the desperate situation we were in, dispatch got a hold of the driver who not only agreed to pick up our luggage, but agreed to drive the extra 2.5 miles to come get us so we could make the airport. We were on a tight schedule in order to catch our plane back home and our luggage was all back at the hotel as well. It was a very stressful, scary situation. The problem was we had 7 people, myself and six children and no uber or other shuttles in the area that would take that many! We had taken a metro bus to where we were, but that same bus cancelled without notice to return us. Dispatch at first said they could not do that and that we would need to find another way back to our hotel. I pleaded with dispatch to please send the driver to us which was only 2.5 miles from where we originally were to be picked up, in an area you dont want to be stuck in. Then on our pick up on the way back to the airport John wayne we needed picked up some place other then our scheduled hotel, due to getting stranded without a way back to our hotel, which was a scary adventure in itself. The driver was great though and efficient. Karmel shuttle is a bit spendy for transportation, but they get you to where you need to go! We were a bit sceptacle of our first pick up at the LAX airport when the van arrived with graffiti on the side and no seat belts in two of the seats in front row.
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